Contacting Fishandspins about your account or this site
Start playingWho you are writing to
This page belongs to Fishandspins, the site you're reading right now. We handle questions about the content on these pages – how the welcome offer works, what a term means, what a table figure covers. We're not a separate helpdesk bolted onto the casino; we're the same operation, and this inbox is one of the ways to reach us.
Write to us at [email protected] and expect a reply within 48 hours.
The boundary of what we handle
We can explain a wagering figure, a withdrawal limit or how a promotion is structured, because those are all published facts we work from. We cannot see your account balance, your deposit history or the status of a pending withdrawal – that information sits with the casino's own systems, not with us.
If your question is about something you've read here – a number that looks wrong, a page that's out of date – that's exactly what this address is for.
Email and response times
Email is the channel we offer, and we read every message that comes in. A reply inside 48 hours is normal; anything that needs checking against a source takes a little longer, and we'll say so if it does.
Tell us which page you were on and what looked off. A specific question gets a specific answer faster than a general one.
Operator support channels
For anything tied to your own account – a deposit that hasn't landed, a document for verification, a bonus that hasn't credited – the casino's own support handles it directly, not us. Fishandspins runs a Live Chat that's open 24/7, alongside an email route, and either is the faster path for account-specific problems.
Have the email address on your account ready, along with roughly when the issue happened and any reference number shown on screen. That's usually enough for a first reply to actually resolve something rather than just acknowledge it.
Escalating a complaint
If a response from the casino's support hasn't settled the matter, ask them directly what their internal escalation route is – that sits with their own team, not with us. What we can do from this address is correct anything on our own pages that's led you astray, and point you back towards the right channel if you've reached us in error.
We're not in a position to intervene in an individual account dispute, and we won't imply otherwise.
Responsible gambling and getting help
Access to gambling content on this site is restricted to players aged 18 and over (18+). If gambling has stopped feeling like entertainment, free and confidential support is available around the clock through GamCare on 0808 8020 133, or online at BeGambleAware. GamStop offers free self-exclusion across licensed sites, and blocking tools such as BetBlocker are free to install on most devices.
If a device you use is shared with someone under 18, parental-control software such as Net Nanny or Qustodio can help keep gambling content away from them.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.